When you don't grab your patient at “hello”
you may as well tell them “goodbye.”
Communication training is not a luxury, it's a necessity.
I call this the TRIPLE WIN!
When you don't grab your patient at “hello”
you may as well tell them “goodbye.”
Communication training is not a luxury, it's a necessity.
I call this the
TRIPLE WIN!
Saving orthodontists, like you, thousands of dollars in marketing costs every year because your team knows how to win over each patient by looking after them well -
we're here for all your
customer service training and growth needs.
I have over 15 years in the orthodontic world, and over 30 years in consultant, teaching, and coaching roles.
I not only relate to your team members, but am able to foster trust and cooperation to ensure...IMPLEMENTATION!!!
Saving orthodontists, like you, thousands of dollars in marketing costs every year because your team knows how to win over each patient by looking after them well -
we're here for all your
customer service training and growth needs.
I not only relate to your team members, but am able to foster trust and cooperation to ensure...IMPLEMENTATION!!!
Communication etiquette just isn't taught in schools, not even at home anymore - especially since the advent of caller id!
Our team members find themselves in "front of house" roles with little to no formal training. Let's make a change. Let's help our people feel confident and eloquent when handling telephone interactions.
because all your customer relationships are real connections, right from the start.
because you're no longer inadvertently upsetting your valued customers.
because you've built trust with your customers from the beginning, so your win ratio is much higher.
Telephone skills training for efficient and impactful first impressions with your receptionist and front office team.
Treatment Coordinator communication training for consultations to adapt, read the room, and win the start.
Book me for your team or appreciation event you are running to provide customer experience training.
Did you know there are different types of questions? Annoyingly, we often default to the question type that doesn't actually help move us towards our goal.
Take a few moments to watch my short video and you'll learn a few of the different types so you can be more conscious of your speaking habits and bring the correct question type to the situation at hand.
Do share this video with the rest of your team to help them make the same change - it's my little thank you for joining my mailing list.
As a bonus for being a member of these organizations you will receive a discount on my services.
Schulman Group leaders say