You Never Get a Second Chance to Make a First Impression
If you can’t grab your patient at “hello” you may as well tell them “goodbye.”
The ONLY Orthodontic Consultant Specializing In Front-Desk Employees
Saving orthodontists thousands of dollars in marketing costs every year.
During her first visit, my entire team remained engaged and inspired the entire time – no small task!
Dr. Kyle Fagala
Saddle Creek Orthodontics
How We’ve Transformed Teams From Mousy to Mighty:
%
Decrease in No Shows
Among new patients within 9 months
%
Increase in Production
After 5 years of NO increase
%
Reduction in Calls
Longer than 10 minutes
Find The Right Package For Your Practice
The Start-Up
Best for a 1-2 member staff team
Platinum
Best for admin team & doctor
Platinum +
Best for entire team & doctor
All Packages Include:
- Coaching & accountability
- Improved confidence for your team
- Standardized training for your front desk team
- New patient call flow for the 21st-century caller
- QuickStart course for new hires
- Progress reports
- Improved scheduling leading to smoother clinical days
Great book. Quick read with applicable guidelines and action items for front desk to improve their phone, and overall, communication skills. Highly recommend.
This book is an opportunity for us to gain some insights from her vast experience in the banking industry. Sharing her experiences with us in the form of a book is a true blessing to orthodontics.
Amy’s communication process is effective, efficient, and provides efficacy to any organization that applies her genius. While Amy holds an MBA degree, she is actually a “MASTER of BUSINESS.” This is a must-read for you and everyone on your team.
Amy’s communication process is effective, efficient, and provides efficacy to any organization that applies her genius. While Amy holds an MBA degree, she is actually a “MASTER of BUSINESS.” This is a must-read for you and everyone on your team.
Blog
Patient Flow – No Discombobulation Zone
Are you ready? I know we are all ready to be back seeing our patients and customers. It is going to be an unfamiliar familiar experience. And our patients...
Countdown to a 2nd First Impression
Tick…tick…tick…tick…tick…tick…tick…tick…. Can’t you just hear the stopwatch ticking? Is it the countdown to the great day of returning to work and seeing...
When “Shock and Awe” Should Not Be a Strategy
We are all thinking ahead to the day when we can provide uninterrupted service. Not only are we looking forward to seeing our patients and bring our teams...
Amy has shown us the tremendous value of efficient and streamlined communication methods to achieve our practice’s goals. I would highly recommend her coaching program to any practice looking to enhance their patient communication!
Dr. Lance Miller, Keene Orthodontic Specialists