You Never Get a Second Chance to Make a First Impression
If you can’t grab your patient at “hello” you may as well tell them “goodbye.”
The ONLY Orthodontic Consultant Specializing In Front-Desk Employees
Saving orthodontists thousands of dollars in marketing costs every year.
During her first visit, my entire team remained engaged and inspired the entire time – no small task!
Dr. Kyle Fagala
Saddle Creek Orthodontics
How We’ve Transformed Teams From Mousy to Mighty:
%
Decrease in No Shows
Among new patients within 9 months
%
Increase in Production
After 5 years of NO increase
%
Reduction in Calls
Longer than 10 minutes
Find The Right Package For Your Practice
TC Training
Sales training for on-site and virtual consults, follow up and more
SC Training
Phone skills training for efficient and impactful first impressions
Leadership Coaching
Executive coaching for doctors and leaders in the practice
All Packages Include:
- Coaching & accountability
- Improved confidence
- Standardized training
- Communication training for the 21st-century buyer
- QuickStart course for new hires
- Progress reports
- Purchase for your needs – never overbuy
- Options for remote and on-site initial training
Blog
How to Guide and Offer Appointment Options
One vital skill each person on your team must master is how to guide and offer appointments. Each team member needs to understand the importance of executing...
How to Use Your Voice – Phone Etiquette
Are you aware that hearing and experiencing your voice is one of the key senses in creating a first customer experience? Yes, your voice paints a picture. It...
Improve Your Patient Experience
A key to ensuring you improve your patient experience it to break down the journey and consider what is important from THEIR perspective. Today we will use a...
Amy has shown us the tremendous value of efficient and streamlined communication methods to achieve our practice’s goals. I would highly recommend her coaching program to any practice looking to enhance their patient communication!
Dr. Lance Miller, Keene Orthodontic Specialists
Catch Up With Amy
At Upcoming Events!
AAO 2021
Boston, MAMother of Pearls Conference 2021
Minneapolis, MN
Reserve A Seat in Making
Patients Happy Webinar
With Communicate Excellence Academy