You Never Get a Second Chance to Make a First Impression
If you can’t grab your patient at “hello” you may as well tell them “goodbye.”
The ONLY Orthodontic Consultant Specializing In Front-Desk Employees
Saving orthodontists thousands of dollars in marketing costs every year.
During her first visit, my entire team remained engaged and inspired the entire time – no small task!
Dr. Kyle Fagala
Saddle Creek Orthodontics
How We’ve Transformed Teams From Mousy to Mighty:
%
Decrease in No Shows
Among new patients within 9 months
%
Increase in Production
After 5 years of NO increase
%
Reduction in Calls
Longer than 10 minutes
Find The Right Package For Your Practice
TC Training
Sales training for on-site and virtual consults, follow up and more
SC Training
Phone skills training for efficient and impactful first impressions
Leadership Coaching
Executive coaching for doctors and leaders in the practice
All Packages Include:
- Coaching & accountability
- Improved confidence
- Standardized training
- Communication training for the 21st-century buyer
- QuickStart course for new hires
- Progress reports
- Purchase for your needs – never overbuy
- Options for remote and on-site initial training
Blog
Explaining the Obvious: 3 Curses of Knowledge
Have you ever wondered why your patients and customers just don’t “get it”? You are explaining the obvious. Why don’t they get it!?! Could something else be in play? There is. You are victim to the “Curse of Knowledge”.
3 Tools to Handle the Last-Minute Reschedule
Many healthcare professionals struggle with patients who reschedule at the last minute. Learn how to keep your schedule full. Amy Demas offers expert advice.
How to Guide and Offer Appointment Options
One vital skill each person on your team must master is how to guide and offer appointments. Each team member needs to understand the importance of executing...
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