You Never Get a Second Chance to Make a First Impression

If you can’t grab your patient at “hello” you may as well tell them “goodbye.”

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The ONLY Orthodontic Consultant Specializing In Front-Desk Employees

Saving orthodontists thousands of dollars in marketing costs every year.

During her first visit, my entire team remained engaged and inspired the entire time – no small task!

Dr. Kyle Fagala
Saddle Creek Orthodontics

Meet Amy

How We’ve Transformed Teams From Mousy to Mighty:

%

Decrease in No Shows

Among new patients within 9 months

%

Increase in Production

After 5 years of NO increase

%

Reduction in Calls

Longer than 10 minutes

Find The Right Package For Your Practice

TC Training

Sales training for on-site and virtual consults, follow up and more

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SC Training

Phone skills training for efficient and impactful first impressions

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Leadership Coaching

Executive coaching for doctors and leaders in the practice

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All Packages Include:

Coaching & accountability
Improved confidence
Standardized training
Communication training for the 21st-century buyer

QuickStart course for new hires
Progress reports
Purchase for your needs – never overbuy
Options for remote and on-site initial training

Blog

How to Guide and Offer Appointment Options

One vital skill each person on your team must master is how to guide and offer appointments. Each team member needs to understand the importance of executing...

How to Use Your Voice – Phone Etiquette

Are you aware that hearing and experiencing your voice is one of the key senses in creating a first customer experience? Yes, your voice paints a picture. It...

Improve Your Patient Experience

A key to ensuring you improve your patient experience it to break down the journey and consider what is important from THEIR perspective. Today we will use a...