You Never Get a Second Chance to Make a First Impression
If you can’t grab your patient at “hello” you may as well tell them “goodbye.”
The ONLY Orthodontic Consultant Specializing In Front-Desk Employees
Saving orthodontists thousands of dollars in marketing costs every year.
During her first visit, my entire team remained engaged and inspired the entire time – no small task!
Dr. Kyle Fagala
Saddle Creek Orthodontics
How We’ve Transformed Teams From Mousy to Mighty:
%
Decrease in No Shows
Among new patients within 9 months
%
Increase in Production
After 5 years of NO increase
%
Reduction in Calls
Longer than 10 minutes
Find The Right Package For Your Practice
TC Training
Sales training for on-site and virtual consults, follow up and more
SC Training
Phone skills training for efficient and impactful first impressions
Leadership Coaching
Executive coaching for doctors and leaders in the practice
All Packages Include:
- Coaching & accountability
- Improved confidence
- Standardized training
- Communication training for the 21st-century buyer
- QuickStart course for new hires
- Progress reports
- Purchase for your needs – never overbuy
- Options for remote and on-site initial training
Great book. Quick read with applicable guidelines and action items for front desk to improve their phone, and overall, communication skills. Highly recommend.
This book is an opportunity for us to gain some insights from her vast experience in the banking industry. Sharing her experiences with us in the form of a book is a true blessing to orthodontics.
Amy’s communication process is effective, efficient, and provides efficacy to any organization that applies her genius. While Amy holds an MBA degree, she is actually a “MASTER of BUSINESS.” This is a must-read for you and everyone on your team.
Amy’s communication process is effective, efficient, and provides efficacy to any organization that applies her genius. While Amy holds an MBA degree, she is actually a “MASTER of BUSINESS.” This is a must-read for you and everyone on your team.
Blog
5 Ways to Reduce No-Show Rates
No-show rates are something we need to keep a watchful eye on as the impact is costly. Even low no-show rates cost businesses in lost opportunities and lost...
Patient Profiles and Parent Personalities per PPE Protocol
Patient profiles (personalities) have not changed. Parent profiles are also the same even though we are having to do things very differently within our...
Willingness – A Key Factor to Change
The year 2020 has shown us over and again that we must change. We had to change the way we see customers, how we clean, and how we connect. These changes were...
Amy has shown us the tremendous value of efficient and streamlined communication methods to achieve our practice’s goals. I would highly recommend her coaching program to any practice looking to enhance their patient communication!
Dr. Lance Miller, Keene Orthodontic Specialists
Catch Up With Amy
At Upcoming Events!
Women in Orthodontics 2021
Phoenix, AZAAO 2021
Boston, MAMother of Pearls Conference 2021
Minneapolis, MN
Get Certified in Making
Patients Happy
With Communicate Excellence Academy