What is the Impact of Stress on Performance?

Is there an impact of stress on performance? Yes; of course. You may think it is always a negative impact but that is not always the case. We actually need some stress in order to reach our ideal performance. The stress we are talking about today is when it is too...
3-Step Plan for Peak Performance

3-Step Plan for Peak Performance

How seriously do you take the training of your team, ensuring your business excels in all scenarios? We need to take a lesson from sports teams as they are masters of this process. They follow 3P’s for peak performance. I appreciate Jack Daly providing the...

No-Show Rates – Who’s Avoiding You?

First things first…no one likes to be stood up! But do you know who is avoiding you? Are those who no-show their appointments equally present across all types of customers, or is there a smaller segment of your customers impacting the metric? Your No-Show Rates...