A Guide To Authentic, Positive, Consistent Front Desk Communication
Excellent book for the entire orthodontic team — a must read! It’s well written and easy to apply. And the opportunity to work with the author one on one in the future…PRICELESS.
Do yourself a favor: buy the book and move your practice forward.
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A key to ensuring you improve your patient experience it to break down the journey and consider what is important from THEIR perspective. Today we will use a...
No-show rates are something we need to keep a watchful eye on as the impact is costly. Even low no-show rates cost businesses in lost opportunities and lost...
Patient profiles (personalities) have not changed. Parent profiles are also the same even though we are having to do things very differently within our...
Amy has shown us the tremendous value of efficient and streamlined communication methods to achieve our practice’s goals. I would highly recommend her coaching program to any practice looking to enhance their patient communication!
Dr. Lance Miller, Keene Orthodontic Specialists
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