Communicate
Excellence:
A Guide To Authentic, Positive, Consistent Front Desk Communication
Excellent book for the entire orthodontic team — a must read! It’s well written and easy to apply. And the opportunity to work with the author one on one in the future…PRICELESS.
Do yourself a favor: buy the book and move your practice forward.
Amazon Reviewer
Get Your Free Chapter Here!
You’ll Learn
- The guiding principles of effective communication
- How to develop a process without sacrificing personality
- How to welcome new patients and set up appointments
- How to handle challenges such as upset callers
- How to guide your front desk team to excellence
- And more!
Blog
Communicate Excellence to Exhibit and Speak at OrthoEvolution 2022
Ready for some great learning for you and the team? Come see Amy Demas at the first-ever OrthoEvolution meeting.
Explaining the Obvious: 3 Curses of Knowledge
Have you ever wondered why your patients and customers just don’t “get it”? You are explaining the obvious. Why don’t they get it!?! Could something else be in play? There is. You are victim to the “Curse of Knowledge”.
3 Tools to Handle the Last-Minute Reschedule
Many healthcare professionals struggle with patients who reschedule at the last minute. Learn how to keep your schedule full. Amy Demas offers expert advice.
Amy has shown us the tremendous value of efficient and streamlined communication methods to achieve our practice’s goals. I would highly recommend her coaching program to any practice looking to enhance their patient communication!
Dr. Lance Miller, Keene Orthodontic Specialists
