Communicate
Excellence:
A Guide To Authentic, Positive, Consistent Front Desk Communication
Excellent book for the entire orthodontic team — a must read! It’s well written and easy to apply. And the opportunity to work with the author one on one in the future…PRICELESS.
Do yourself a favor: buy the book and move your practice forward.
Amazon Reviewer
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Great book. Quick read with applicable guidelines and action items for front desk to improve their phone, and overall, communication skills. Highly recommend.
This book is an opportunity for us to gain some insights from her vast experience in the banking industry. Sharing her experiences with us in the form of a book is a true blessing to orthodontics.
Amy’s communication process is effective, efficient, and provides efficacy to any organization that applies her genius. While Amy holds an MBA degree, she is actually a “MASTER of BUSINESS.” This is a must-read for you and everyone on your team.
Amy’s communication process is effective, efficient, and provides efficacy to any organization that applies her genius. While Amy holds an MBA degree, she is actually a “MASTER of BUSINESS.” This is a must-read for you and everyone on your team.
You’ll Learn
- The guiding principles of effective communication
- How to develop a process without sacrificing personality
- How to welcome new patients and set up appointments
- How to handle challenges such as upset callers
- How to guide your front desk team toexcellence
- And more!
Blog
5 Ways to Reduce No-Show Rates
No-show rates are something we need to keep a watchful eye on as the impact is costly. Even low no-show rates cost businesses in lost opportunities and lost...
Patient Profiles and Parent Personalities per PPE Protocol
Patient profiles (personalities) have not changed. Parent profiles are also the same even though we are having to do things very differently within our...
Amy on The Propreneur Podcast with Dino Watt
We are so excited to provide you the link to Amy's appearance on the award-winning podcast, The Propreneur Podcast with Dino Watt. Listen in as Amy and Dino...
Amy has shown us the tremendous value of efficient and streamlined communication methods to achieve our practice’s goals. I would highly recommend her coaching program to any practice looking to enhance their patient communication!
Dr. Lance Miller, Keene Orthodontic Specialists
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