A Guide To Authentic, Positive, Consistent Front Desk Communication

Excellent book for the entire orthodontic team — a must read! It’s well written and easy to apply. And the opportunity to work with the author one on one in the future…PRICELESS.

Do yourself a favor: buy the book and move your practice forward.

Amazon Reviewer

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You’ll Learn

  • The guiding principles of effective communication
  • How to develop a process without sacrificing personality
  • How to welcome new patients and set up appointments
  • How to handle challenges such as upset callers
  • How to guide your front desk team toexcellence
  • And more!


Amy has shown us the tremendous value of efficient and streamlined communication methods to achieve our practice’s goals. I would highly recommend her coaching program to any practice looking to enhance their patient communication!

Dr. Lance Miller, Keene Orthodontic Specialists

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