Communicate
Excellence:
A Guide To Authentic, Positive, Consistent Front Desk Communication
Excellent book for the entire orthodontic team — a must read! It’s well written and easy to apply. And the opportunity to work with the author one on one in the future…PRICELESS.
Do yourself a favor: buy the book and move your practice forward.
Amazon Reviewer
Great book. Quick read with applicable guidelines and action items for front desk to improve their phone, and overall, communication skills. Highly recommend.
This book is an opportunity for us to gain some insights from her vast experience in the banking industry. Sharing her experiences with us in the form of a book is a true blessing to orthodontics.
Amy’s communication process is effective, efficient, and provides efficacy to any organization that applies her genius. While Amy holds an MBA degree, she is actually a “MASTER of BUSINESS.” This is a must-read for you and everyone on your team.
Amy’s communication process is effective, efficient, and provides efficacy to any organization that applies her genius. While Amy holds an MBA degree, she is actually a “MASTER of BUSINESS.” This is a must-read for you and everyone on your team.
You’ll Learn
- The guiding principles of effective communication
- How to develop a process without sacrificing personality
- How to welcome new patients and set up appointments
- How to handle challenges such as upset callers
- How to guide your front desk team toexcellence
- And more!
Blog
Amy on The Propreneur Podcast with Dino Watt
We are so excited to provide you the link to Amy's appearance on the award-winning podcast, The Propreneur Podcast with Dino Watt. Listen in as Amy and Dino...
Willingness – A Key Factor to Change
The year 2020 has shown us over and again that we must change. We had to change the way we see customers, how we clean, and how we connect. These changes were...
What is the Difference Between Wanting and Committing to Change?
Let’s say we are past the point of deciding that change needs to happen. We are ready for change. We want it for one or more of a number of reasons that may...
Amy has shown us the tremendous value of efficient and streamlined communication methods to achieve our practice’s goals. I would highly recommend her coaching program to any practice looking to enhance their patient communication!
Dr. Lance Miller, Keene Orthodontic Specialists
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