Communicate
Excellence:
A Guide To Authentic, Positive, Consistent Front Desk Communication
Excellent book for the entire orthodontic team — a must read! It’s well written and easy to apply. And the opportunity to work with the author one on one in the future…PRICELESS.
Do yourself a favor: buy the book and move your practice forward.
Amazon Reviewer
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You’ll Learn
- The guiding principles of effective communication
- How to develop a process without sacrificing personality
- How to welcome new patients and set up appointments
- How to handle challenges such as upset callers
- How to guide your front desk team toexcellence
- And more!
Blog
Communicate Excellence to Exhibit and Speak at Orthopreneurs 2021
We are so excited to be not only exhibiting at the Orthopreneurs Summit, but Amy Demas will be speaking as well. This is a prime event that must be on your...
How to Guide and Offer Appointment Options
One vital skill each person on your team must master is how to guide and offer appointments. Each team member needs to understand the importance of executing...
How to Use Your Voice – Phone Etiquette
Are you aware that hearing and experiencing your voice is one of the key senses in creating a first customer experience? Yes, your voice paints a picture. It...
Amy has shown us the tremendous value of efficient and streamlined communication methods to achieve our practice’s goals. I would highly recommend her coaching program to any practice looking to enhance their patient communication!
Dr. Lance Miller, Keene Orthodontic Specialists
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