My Key Concept Videos
I created this page to introduce you to my way of working, to my style and energy, and to my concepts.
I'm a boutique consultant, who maybe does things a little bit differently from what you're used to, so it's important to share how I work with you before we get started. I've brought together some key videos for you to watch before you jump on a call with me to talk about your training needs.
Hear from Amy
The ONLY Communication Training Consultant Specializing In Orthondontic Front-Desk Employees
Saving orthodontists, like you, thousands of dollars in marketing costs every year because your team knows how to win over each patient by looking after them well -
we're here for all your
customer service training and growth needs.
I am Amy & I have worked in EVERY admin role in the practice
Every practice needs an Amy!
Communication etiquette just isn't taught in schools, not even at home anymore - especially since the advent of caller id!
Our team members find themselves in "front of house" roles with little to no formal training. Let's make a change. Let's help our people feel confident and eloquent when handling telephone interactions.
My customer communication training will help you to 10X your patient experience to massively impact your Win ratio!
40%
Decrease in No Shows
because all your customer relationships are real connections, right from the start.
64%
Reduction in Longer, Problem Calls
because you're no longer inadvertently upsetting your valued customers.
20%
Increase in Production
because you've built trust with your customers from the beginning, so your win ratio is much higher.
HOW TO WORK WITH ME
Phone Coaching
Telephone skills training for efficient and impactful first impressions with your receptionist and front office team.
Sales Coaching
Treatment Coordinator communication training for consultations to adapt, read the room, and win the start.
Workshops & Keynotes
Book me for your team or appreciation event you are running to provide customer experience training.
Join my mailing list for regular inspiration, tips and techniques to share with your team.
Watch my short video on the 5 Types of Questions as a welcome gift.
Did you know there are different types of questions? Annoyingly, we often default to the question type that doesn't actually help move us towards our goal.
Take a few moments to watch my short video and you'll learn a few of the different types so you can be more conscious of your speaking habits and bring the correct question type to the situation at hand.
Do share this video with the rest of your team to help them make the same change - it's my little thank you for having you join my mailing list.
Amy Demas returns as guest of Jill Allen on Hey Docs!
Amy Demas returns to be on Hey Docs podcast with Jill Allen. Their talk is titled, "Beyond Words: Communication Mastery." Links are provided for Spotify and YouTube. Take time to watch and listen. ...more
Customer Experience ,Podcast
March 08, 2024•1 min read
The "Big Two" of Communication
We are busy trying to communicate our whole lives, but are we doing it effectively? There is so much more to communication than just verbal communication. Amy helps uncover two critical components to ... ...more
Customer Experience ,Phone Communication Sales Communication &Clinical Communication
March 05, 2024•4 min read
Amy Demas as guest of Dr. Dustin Burleson on Ask the Expert podcast
Listen as Amy Demas and Dr. Dustin Burleson discuss a variety of topics on his podcast, Ask the Expert. ...more
Customer Experience ,Podcast &Metrics
February 24, 2024•0 min read
How to Effectively Offer Appointments to Patients
Guiding patients through their appointments is critical to the success of timeliness of treatment time. Amy provides helpful structures and insights so you can effectively guide patients in their appo... ...more
Phone Communication ,Scheduling
October 02, 2023•0 min read
Being Polite and Authentic in Communication
The right amount of politeness is key in communication. It is like the right amount of spicing in a dish. Amy provides insights to the right amount of "polite spicing" in communication. ...more
Customer Experience ,Phone Communication
October 01, 2023•1 min read
How to be Respectfully Effective with Politeness and Guiding
We want effectiveness in our communication, but must realize it requires a balance of politeness and guidance. Vanessa Van Edwards calls this a balance between warmth and competence, resulting in char... ...more
Customer Experience ,Phone Communication &Sales Communication
August 22, 2023•1 min read
Our Clients' Experiences
Amy believes in giving back and paying it forward by donating 10% of ALL proceeds to organizations that help others.
