Dare We Talk of Money?

Dare We Talk of Money?

The question of how we talk of money on the phone has been around for years. How do you approach it? Do we take an absolute stance to never talk about cost on the phones? Should we claim ignorance? What about quoting a range? And how about speaking of payment...
5 Categories of Questions

5 Categories of Questions

There are several categories of questions from which we can draw. In our businesses and our lives, we must realize there is more than one way to ask a question. We need to know which type is most effective. Today we will elaborate on five categories of questions. The...
“It’s too…(hard, busy…)”

“It’s too…(hard, busy…)”

Do you need some cheese with that “whine”? We have likely heard this play on the phrase “wine and cheese” when someone is whining. Our team members are not immune to it…and neither are we. But let’s face it, phrases that start with,...